TIEC's Orders FAQs
Can I place orders over the phone?
Unfortunately, we cannot place orders over the phone and all orders must be placed via the website.
Can I amend or cancel my order once it has been confirmed?
We accept modifications in the order and shipping address only if it is mailed to contact@indianextensioncompany.com within 24 hours of placing the order. Since we process the order quickly, it becomes difficult for us to modify the order, we will do our best to make the change, however, we cannot guarantee that we will be able to do so.
You can cancel the order within 24 hours of placing the order. However, a store credit will be issued within a week instead of a refund. The store credit will be a coupon code that can be used during checkout for your next purchase.
I’ve received a faulty item, what should I do?
We are sorry to hear this, please refer to our terms and conditions about faulty items.
Can I track my order?
Once your order has been dispatched you will receive a confirmation including your tracking information. If you do not receive tracking information, please contact us.
I’ve received the wrong order, what should I do?
We are sorry to hear this, please contact us and our dedicated team will get this sorted for you.
TIEC's Delivery FAQs
Will I be charged for customs & import duties?
If you are an international customer, then you will be charged for customs and import taxes. This will depend on the weight of your parcel and the country the parcel has been shipped to. TIEC is not responsible for any customs or import costs.
I’m missing an item from my order, what should I do?
We are sorry to hear this, firstly we would advise double-checking all the packaging just in case it has become lodged within the inner packaging. If you find an item is missing, please contact us and one of our dedicated team will get this sorted for you.
I’ve received a faulty item, what should I do?
We are sorry to hear this, please refer to our terms and conditions about faulty items.
TIEC's Products FAQs
DO The Indian Extension Company SELL REAL HUMAN HAIR OR SYNTHETIC HAIR?
The Indian Extension Company deals only in Real human hair, no synthetic hair
There are many methods of attachment to help secure the hair in places such as clips, wraps, and combs.
Some are small metal clips that bend in one direction to open, and in the other to close. This attachment method can be found in most types of clip-in hair extensions or hairpieces; they are small, lightweight, and easy to attach. To apply, slide the “teeth side” of the clip into your hair and press on the outside edges till you hear or feel a small “snap” signaling the clip is closed and attached to your hair.
Straight Comb-has one row of “teeth” designed to slide easily into hair. Most used with a secondary attachment method. Some hairpieces, half wigs, and falls use both a straight comb and pressure-sensitive clip. To apply a straight comb, you first create a bun, ponytail, or teased section in the hair. Then you slide the comb between the attachment and your head. Some people prefer to also add a few bobby pins around the attachment for added security.
Hair Wrap-is hair attached to an elastic band. A hair wrap can be used around a ponytail or bun that has been pre-fastened with a ponytail holder or it can be worn by itself. Hair wraps are easy to apply and are made quick and simple up-dos or ponytails. Some people prefer to add a few bobby pins to help secure the hair wrap in place, especially if the hair wrap is being added to a special occasion hairstyle.
Drawstring-most found in ponytails and bun hairstyles. It becomes tighter and more secure around the hair when pulled taught using an adjustable and flexible drawstring. A drawstring is most used in conjunction with another attachment method such as a straight comb or pressure-sensitive clips. To apply, you first position the hair using the straight comb or pressure-sensitive clips then gently pull the drawstring until the hair becomes securely attached. To conceal the drawstring, you simply tuck it under the hairstyle and add a bobby pin if necessary. The technique may require some instruction and practice to perfect.
Claw Clip- (also called a jaw-clip or butterfly clip) is two rows of “teeth” or combs that are held in position by a spring. They are easily operated and commonly used in a ponytail and up-do styles. To apply a claw clip, you first create a ponytail, bun, or teased section in the hair then simply squeeze the clip together to open the combs, apply over the existing hair, and release.
Weaving/Bonding-are techniques that use wefts of hair designed to be affixed using a braiding and weaving technique or extension glue. Weaving involves first creating a series of braids or “corn rows” in the hair, then the use of a needle and thread to secure the individual wefts to the braids. Bonding involves creating a clean section in the hair, sizing the weft to fit the section, then attaching the weft using special hair extension glue. Both techniques require careful removal. Weaving and bonding are advanced techniques and require skill and training.
WILL THE CLIPS DAMAGE MY HAIR?
It is very important that before applying your clip in extension, you have a sturdy base for the clips to be more secure. The teasing methods are always best for secure hold of the clips. If you do not have enough hair to tease or have a sturdy base, we do not recommend clip-in extensions.
WHAT IS THE APPLICATION METHOD FOR THE HAIR EXTENSIONS YOU CARRY?
All our hair extensions come as clip-ins to make it easier for application.
ARE HUMAN HAIR HEAT-FRIENDLY AND CAN BE STYLED?
YES, Human hair is heat-friendly the way to go for styling versatility. Human hair offers the most natural look and feels, plus styling versatility. Heat-friendly hair also allows heat styling temperature is 250-275 degrees. Going above 350 degrees, however, is not recommended. Proper care like your own hair is vital to keeping hair looking its best. A wide-tooth comb should be used when styling (not a brush). It is best to avoid combing while wet.
HOW SHOULD I GO ABOUT CHOOSING A COLOR?
After you have found a style you like, it is time to check out color options. Different brands use different color measurements on their hair extensions. To get the perfect tone first start by identifying your hair color from the tip to the middle of the strand. For a natural look, blending your hair on the bottom is the most critical part. blending them throughout your hair when attaching and styling can give your hair more overall dimension. You can also opt to order a color ring or send us a color sample to have one of our color specialists match it for you.
ARE HAIR EXTENSIONS SUITABLE FOR EVERYONE?
Hair extensions are a cosmetic procedure and should only be applied to healthy hair. Hair must be at least 5cm in length, though ideally 8cm or longer to ensure comfortable and discreet attachments. Some medical conditions may make a minority of clients unsuitable for extensions.
WILL HAIR EXTENSIONS DAMAGE MY HAIR?
You can be assured that Pre-Bonded, and Tapes have been scientifically proven not to cause damage to healthy hair when applied correctly and maintained properly. The key to a successful, damage-free application lies in the details of the application. There is no “cookie-cutter”, “one size fits all” application technique, as each client has different hair conditions and desired results that must be considered.
WHY ARE HUMAN HAIR EXTENSIONS BETTER?
We only use 100% human hair because it behaves like your own hair and offers a more natural look. This means that our hair extensions can be treated in just the same way as your hair: can be styled using heated tools, as well as professionally colored and permed. They are also suitable for most lifestyle activities including swimming.
WHAT PRODUCTS CAN BE USED TO WASH MY HAIR?
For extensions, you can use any mild shampoo and conditioner that you use for your hair. Avoid alcohol & sulfate products for a prolonged lifespan.
ARE HAIR EXTENSIONS UNCOMFORTABLE TO WEAR?
A piece that boosts your confidence and amps up your look doesn’t always have to be a painful task. It is very normal for some people to experience some slight discomfort the first 1-2 wears. However, TIEC extensions are meant to compliment your hair as naturally as possible and must feel just like real, natural hair within no time. They are extremely comfortable to wear and can be worn all day long with ease
CAN I STRAIGHTEN OR STYLE MY HAIR EXTENSIONS?
Our hair extensions are just natural—real human hair! And if proper care is taken while using the right styling tools and products, you can style them the way you want to – cut it, dye, color it, curl it, and everything you could do to upgrade your new hair
WHY GET EXTENSIONS?
Adding Length & volume to the current Hair
Fullness/ coverage with our silk & lace toppers
Weddings/special occasions
Allergic to color or chemicals application on scalp or own hair
Highlights come expensive, save money with our strands
Fashionable with less time invested
Thinning hair of hair is covered
Hair grows slow – Hair extensions can help while you’re waiting for natural hair to grow in .
I HAVE SUPER SHORT HAIR AND WHEN I WEAR MY EXTENSIONS THE SHORT HAIRS SHOW. HOW CAN I MAKE MY EXTENSIONS LOOK MORE NATURAL?
We recommend taking about 2-3 inches from the nape, braiding, and clipping this portion flat against your scalp. Then applying the extensions clip on it, which will eliminate those short hairs.
HOW CAN I PREVENT THE NATURAL HAIR AT MY NAPE FROM GETTING TANGLED WHEN I WEAR CLIP-IN EXTENSIONS?
We suggest always having a wide-tooth comb handy to comb out tangles as needed. The friction caused by the rotation of the neck against clothing causes tangling. Combing it out periodically with detangling spray reduces the tangling and prolongs the life of your extensions.
HOW CAN I MAINTAIN MY HUMAN HAIR EXTENSIONS FROM GETTING DRY AND TANGLED AFTER EACH TIME I WEAR THEM?
Using a Smooth Detangler before, after, and during each time you wear your extensions reduces drying and tangling. you can wash and maintain them like your real human hair, shampoo, and condition it. Keep it safe in your TIEC pouch.
SHOULD I USE A COMB OR A BRUSH ON MY EXTENSIONS?
Avoid using a brush with any hair type. To eliminate the most fall out always use a wide-tooth comb to detangle your hairpieces as they dry.
WHEN SHOULD I WASH MY HAIR EXTENSIONS?
We recommend washing your hair extensions every 6-8 wears using the appropriate product for human hair. Extensions don’t accumulate oils the way our natural hair does so washing it more often than this can weather the fibers and damage your extensions.
HOW DO I WASH MY EXTENSIONS?
The best way to wash your extensions is by gathering all the hair strands together into one ponytail. Then run the ponytail under lukewarm water. Squirt a nickel size worth of shampoo into your palm and lather into your hair. If needed, rinse and repeat until the shampoo begins to lather. Next, apply conditioner combing it through the hair using a wide-tooth comb to distribute the product evenly and rinse again. Finally, we recommend letting your extensions air dry by using a hanger.
HOW CAN I REDUCE THE SHINE ON MY EXTENSIONS?
The best way to remove shine is by dabbing a bit of dry shampoo into the hair which will dull the fibers. Don’t worry this will not ruin them! This works great for in-between washes too. You can also apply this technique to human hair extensions.
HOW DO I KNOW WHICH EXTENSIONS I NEED?
First, determine what you want the result to be. Then, consider the length and density of your natural hair. If you want to create more volume, a one-piece volumizer is perfect. If you are looking for both length and volume, we recommend a 5–10-piece extension set.
WHAT ARE THE DIFFERENT TYPES OF HAIRPIECES & HAIR EXTENSIONS?
There are a lot of different kinds of hairpieces and hair extensions from bangs which give you the ability to add a face-framing style without the commitment of a permanent cut; to buns that create a chic and fabulous finish to any updo with a top knot, low bun or an elegant chignon; pony’s in an assortment of stunning styles that instantly create a gorgeous look that has length and fullness; top pieces are excellent for thinning hair, giving you coverage just where you need it and even half wigs which only cover half the head and are typically worn at the same place a headband would be placed to create instant volume and length.
WHAT’S THE DIFFERENCE BETWEEN A 3PC, 5PC, 7PC CLIP IN THE EXTENSION SET?
A 3PCS – 5-PCS set has more hair on the machine weft but fewer extension pieces. Whereas an 7-piece set has less hair on the weft but more pieces. If you desire more length and your hair has little to no layering, we recommend the 5 pc extensions. If, however, you have a lot of layering we suggest going with the 7-pc extension set which will give you a bit more movement and flexibility.
WHAT IS THE DIFFERENCE BETWEEN HUMAN HAIR AND REMY HUMAN HAIR?
Human Hair
Human hair is 100% human hair and can last up to 3 months depending on aftercare. Human hair has the cuticles removed which means the lifetime of the hair extensions is shorter compared to Remy hair extensions. for a short period.
Remy Human Hair
Remy Human Hair is 100% Human Hair and ideal for clients who want hair extensions. Remy hair is specifically processed to ensure that the protective layer of the cuticles remains intact and are facing in the same direction from root to tip. Ensuring natural shine and vitality allows the hair to behave tangle-free throughout its lifetime. Remy Human hair can last around 6 to 9 months depending on the aftercare and maintenance of the product.
WHAT ARE THE DIFFERENT TYPES OF ATTACHMENT METHODS?
There are many methods of attachment to help secure the hair in places such as clips, wraps, and combs.
Some are small metal clips that bend in one direction to open, and in the other to close. This attachment method can be found in most types of clip-in hair extensions or hairpieces; they are small, lightweight, and easy to attach. To apply, slide the “teeth side” of the clip into your hair and press on the outside edges till you hear or feel a small “snap” signaling the clip is closed and attached to your hair.
Straight Comb-has one row of “teeth” designed to slide easily into hair. Most used with a secondary attachment method. Some hairpieces, half wigs, and falls use both a straight comb and pressure-sensitive clip. To apply a straight comb, you first create a bun, ponytail, or teased section in the hair. Then you slide the comb between the attachment and your head. Some people prefer to also add a few bobby pins around the attachment for added security.
Hair Wrap-is hair attached to an elastic band. A hair wrap can be used around a ponytail or bun that has been pre-fastened with a ponytail holder or it can be worn by itself. Hair wraps are easy to apply and are made quick and simple up-dos or ponytails. Some people prefer to add a few bobby pins to help secure the hair wrap in place, especially if the hair wrap is being added to a special occasion hairstyle.
Drawstring-most found in ponytails and bun hairstyles. It becomes tighter and more secure around the hair when pulled taught using an adjustable and flexible drawstring. A drawstring is most used in conjunction with another attachment method such as a straight comb or pressure-sensitive clips. To apply, you first position the hair using the straight comb or pressure-sensitive clips then gently pull the drawstring until the hair becomes securely attached. To conceal the drawstring, you simply tuck it under the hairstyle and add a bobby pin if necessary. The technique may require some instruction and practice to perfect.
Claw Clip- (also called a jaw-clip or butterfly clip) is two rows of “teeth” or combs that are held in position by a spring. They are easily operated and commonly used in a ponytail and up-do styles. To apply a claw clip, you first create a ponytail, bun, or teased section in the hair then simply squeeze the clip together to open the combs, apply over the existing hair, and release.
Weaving/Bonding-are techniques that use wefts of hair designed to be affixed using a braiding and weaving technique or extension glue. Weaving involves first creating a series of braids or “corn rows” in the hair, then the use of a needle and thread to secure the individual wefts to the braids. Bonding involves creating a clean section in the hair, sizing the weft to fit the section, then attaching the weft using special hair extension glue. Both techniques require careful removal. Weaving and bonding are advanced techniques and require skill and training.
WHAT IS THE DIFFERENCE BETWEEN SILK BASE AND SKIN BASE HAIR TOPPER ?
Silk Base Hair Toppers:
- Natural Appearance: Silk base hair toppers are known for their incredibly natural look. The silk material creates a scalp-like appearance, making it difficult to detect that you’re wearing a hair topper.
- Multi-layer Construction: These toppers have multiple layers, including a silk layer that hides the knots where hair is attached, resulting in a seamless look.
- Breathability: The silk base is breathable and comfortable, suitable for extended wear without causing scalp irritation.
- Durability: Silk base toppers tend to be more durable due to their layered construction, ensuring longevity with proper care.
Skin Base Hair Toppers:
- Realistic Scalp Illusion: Skin base hair toppers mimic the appearance of the scalp very closely, with a thin polyurethane (PU) material that creates the illusion of hair growing directly from the scalp.
- Single-layer Construction: Unlike silk base, skin base toppers typically have a single-layer construction, which can make them lighter and less bulky.
- Adhesive Friendly: The PU material is suitable for adhesives, allowing for secure attachment. This makes skin base toppers a good choice for those who prefer using tapes or glues for extra security.
- Versatility: Skin base toppers offer a high level of versatility in styling and can be easily parted in any direction.
Choosing the Right Topper:
- For a natural, undetectable look: A silk base hair topper is often preferred for its superior realism and hidden knots.
- For a secure fit with adhesive options: A skin base hair topper may be the better choice due to its compatibility with adhesives and realistic scalp appearance.
Both options have their unique benefits, and the choice between silk base and skin base hair toppers ultimately depends on your specific needs and preferences.
For more information or to explore our range of hair toppers, visit The Indian Extension Company.
TIEC's Returns and Exchange FAQs
What is the exchange and return period?
We accept returns and exchanges only if the package has not been modified and returned in the same condition as it was shipped. The returns and exchanges are accepted within 5 days of the date you receive the package. The return or exchange request has to be mailed to contact@indianextensioncompany.com. No exchange or return would be valid after 5 days of order delivery. Exchange or return is valid only on products worth or above INR 4000.
Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, etc
What are the products eligible for exchange or return?
We accept returns and exchanges for hair extensions only if the package has not been modified and returned in the same condition as they were when shipped out. Exchange or return is valid only on products worth or above INR 4000.
Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, etc.
You can cancel the order within 24 hours of placing the order. However, a store credit will be issued within a week instead of a refund. The store credit will be a coupon code that can be used during checkout for your next purchase.
How to process return or exchange?
If you want to return or exchange any product, please write to us at contact@indianextensioncompany.com ONLY. The returns and exchanges are accepted within 5 days of the date you receive the package. No exchange or return would be valid after 5 days of order delivery. Exchange or return is valid only on products worth or above INR 4000.
After receiving the request for return or exchange, you will receive the shipping address via mail and the package must be shipped to the stated address. We are not responsible for the package if it is not shipped to the same address as mentioned in the email.
The cost of shipping for the return or exchange must be borne by the customer. We are not answerable for any damages that might occur during the transit of the goods being returned.
Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, etc.
Where do I have to ship the return or exchange item?
After receiving the request for return or exchange, you will receive the shipping address via mail and the package must be shipped to the stated address. We are not responsible for the package if it is not shipped to the same address as mentioned in the email.
Do I have to pay for the shipping for my exchange or return?
The cost of shipping for the return or exchange must be borne by the customer. We recommend you use the shipping with tracking option as we are not answerable if the package is lost during shipment.
Please note: We are not answerable for any damages that might occur during the transit of the goods being returned. If the product for exchange or return has been used, modified, or damaged in any form, it will be shipped back to you, we are not liable for the additional shipping charges and no refunds will be issued for the same order.
How will I know if my product is qualified for return or exchange?
We accept returns and exchanges within 5 days of the date of the delivery only if the following conditions are met:
a) The goods must be in the same condition as they were when shipped out. We will not accept any products that have been used or altered (brushed, combed, picked, cut, or washed).
b) Exchange or return is valid only on products worth or above INR 4000
c) The cost of shipping is borne by the customer.
d) TIEC is not liable for any damages that might occur during the transit of the goods being returned. We are not answerable for the package if it is not shipped to the same address as mentioned in the email or if the package is lost during shipment.
We do not accept returns and exchanges for discounted items, eyelashes, and hair accessories.
What is the refund policy?
Once the product is qualified for return or exchange after inspection, a store credit will be issued within a week instead of a refund, and Rs 200 or 5% of the original order value, whichever is higher will be deducted for all exchange and returns. The store credit after deduction will be a coupon code that can be used during checkout for your next purchase.
Are there any deductions for the exchange or return?
Rs 200 or 5% of the original order value, whichever is higher, will be deducted for all exchange and returns.
Why is my product not qualified for return or exchange?
If the product for exchange or return has been used, modified, or damaged in any form, it will be shipped back to you, we are not liable for the additional shipping charges and no refunds will be issued for the same order. If the package is lost or damaged during shipment, the products will not be valid for return or exchange and the cost has to be borne by the customer, no refund will be issued for the same. We do not accept returns and exchanges for discounted items, eyelashes, and accessories
TIEC's Promotions And Customer Account FAQs
How do I use a promotional code?
If promotions are running at the time you purchase, you will enter the promotional code at the checkout stage of your order in the ‘discount code’ box. Please be aware that promotion codes are case-sensitive. If you have any problems, please contact us before processing your order. Once you place the order, we will not be able to honor the discount.
Why doesn’t my promotion code work?
There could be several reasons why the promotion code doesn’t work. Sale items and certain products are excluded from many promotions, please contact us for further assistance.
What If I can’t log in to my account?
If you can’t log into your account, please check all your details are correct. If you still can’t log in, then please contact us.
What if I have forgotten my username or password?
Please click “forgotten password” if you have forgotten your email or username please contact us to rest this for you.