Return and Exchange Policy

We accept returns and exchanges only if the package has not been modified and returned in the same condition as it was shipped. The returns and exchanges of orders are accepted within 5 days of the date you receive the package and have to be communicated through mail (contact@theindianextensioncompany.com). No exchange or return would be valid after 5 days of order delivery. Exchange is valid only on products worth or above INR 4000.

Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, etc.

Please read the below FAQs’ to understand our exchange and return policy.

Also, the following products are NOT VALID for Returns or Exchange:

  1. Sale Orders / Discounted orders.
  2. Curly / Wavy Hair Extensions & Hair Toppers.
  3. Hair Accessories and Hair Care.
  4. Donuts and Scrunchies.
  5. International orders. 
  6. Anything bought in pop-ups/ exhibitions or in-person trials.

What is the exchange and return period?

We accept returns and exchanges only if the package has not been modified and returned in the same condition as it was shipped. The returns and exchanges are accepted within 5 days of the date you receive the package. The return or exchange request has to be mailed to contact@theindianextensioncompany.com. No exchange or return would be valid after 5 days of order delivery. Exchange or return is valid only on products worth or above INR 4000.

Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, press on nail extensions etc.

What are the products eligible for exchange or return?

We accept returns and exchanges for hair extensions only if the package has not been modified and returned in the same condition as they were when shipped out. Exchange or return is valid only on products worth or above INR 4000.

Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, press on nail extensions etc.

How to process return or exchange?

If you want to return or exchange any product, please write to us at contact@theindianextensioncompany.com ONLY. The returns and exchanges are accepted within 5 days of the date you receive the package. No exchange or return would be valid after 5 days of order delivery. Exchange or return is valid only on products worth or above INR 4000.

After receiving the request for return or exchange, you will receive the shipping address via mail and the package has to be shipped to the stated address. We are not responsible for the package if it is not shipped to the same address as mentioned in the email.

The cost of shipping for the return or exchange has to be borne by the customer. We are not answerable for any damages that might occur during the transit of the goods being returned.

Please note: We do not accept returns and exchanges for discounted items, eyelashes, hair accessories, etc.

Where do I have to ship the return or exchange item?

After receiving the request for return or exchange, you will receive the shipping address via mail and the package has to be shipped to the stated address. We are not responsible for the package if it is not shipped to the same address as mentioned in the email.

Do I have to pay for the shipping for my exchange or return?

The cost of shipping for the return or exchange has to be borne by the customer. We recommend you to use shipping with tracking option as we are not answerable if the package is lost during shipment.

Please note: We are not answerable for any damages that might occur during the transit of the goods being returned. If the product for exchange or return has been used or modified or damaged in any form, it will be shipped back to you, we are not liable for the additional shipment charges and no refunds will be issued for the same order.

How will I know if my product is qualified for return or exchange?

We accept returns and exchanges within 5 days of the date of the delivery only if the following conditions are met:

  1. a) The goods must be in the same condition as they were when shipped out. We will not accept any products that have been used or altered (brushed, combed, picked, cut, or washed).
  2. b) Exchange or return is valid only on products worth or above INR 4000
  3. c) The cost of shipping is borne by the customer.
  4. d) TIEC is not liable for any damages that might occur during the transit of the goods being returned. We are not answerable for the package if it is not shipped to the same address as mentioned in the email or if the package is lost during shipment.

We do not accept returns and exchanges for discounted items, eyelashes, and hair accessories.

What is the refund policy?

Refund is not an option. In cases where a return is possible, we only give store credit.Once the product is qualified for return or exchange after inspection, a store credit will be issued within a week instead of a refund, and Rs 200 or 5% of the original order value, whichever is higher will be deducted for all exchange and returns. The store credit after deduction will be a coupon code which can be used during checkout for your next purchase.

Are there any deductions for the exchange or return?

Rs 200 or 5% of the original order value, whichever is higher, will be deducted for all exchange products.

Why is my product not qualified for return?

Refund is not an option. In cases where a return is possible, we only give store credit.

 

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